User Agreement

Baxtlilar · Edition in force from the date of official publication · Version 1.2 · English

BAXTLILAR · LEGAL DOCUMENTS

English

Version 1.2 · Enters into force on the date of its official publication on the Baxtlilar Platform.

Operator: “Bahtli bo‘laman” LLC. Current edition: baxtlilar.app and Telegram Mini App.

1.1. Baxtlilar is a digital platform for the acquaintance of users interested in starting a family. Interaction on the Platform takes place by means of the display of a limited range of recommended profiles, the voluntary expression of interest in another user (Interest), the establishment of mutual interest (Mutual Interest) and subsequent communication within the Platform.

1.2. Baxtlilar does not place users’ profiles in a publicly accessible catalogue. Access to profiles is granted to other users in accordance with the rules and visibility settings of the Platform. The Platform is not intended for obtaining emergency assistance and does not provide medical, psychological or legal advice. The Operator does not guarantee the selection of a spouse, a meeting in person or the entering into marriage.

1.3. The main user features of the MVP are provided to users through the Baxtlilar Telegram Mini App. The website https://baxtlilar.app is used to publish information about the Platform and the Operator, the documents governing the use of the Platform, and contact details. A link for going to the Telegram Mini App may also be placed on the website.

1.4. This Agreement establishes the general terms of access to the Platform and of its use. Personal data are processed in accordance with the legislation of the Republic of Uzbekistan and the Privacy Policy and, in the cases provided for by legislation, on the basis of the user’s separately expressed consent. The terms of paid features and the procedure for paying for them, for withdrawing from them and for the refund of funds are determined by the Public Offer and the applicable plan terms. The specifics of gift features and of the use of the Platform by users located outside the Republic of Uzbekistan are determined by the relevant rules of the Operator, if such features are provided.

1.5. This Agreement establishes the general terms of use of the Platform and does not in itself constitute a public offer for the purchase of paid services. The terms on which paid access and other paid features are provided are determined by the separate Baxtlilar Public Offer and by the terms of the relevant order, including the price, the validity period and the procedure for providing the service. These terms are made available to the user before the action by which, in accordance with the Public Offer, a contract is concluded is performed, and before payment.

1.6. Each user independently decides on expressing interest in another user, continuing communication, disclosing his or her own photos and contact details, meeting in person and the further development of the relationship. Algorithmic recommendations, the purchase of a paid plan or the identity verification status do not oblige another user to reply, to disclose information about himself or herself or to agree to a meeting, and do not in themselves constitute grounds for granting access to that user’s hidden data. An algorithm, a plan or a status does not replace another user’s voluntary consent to communication, to the disclosure of information about himself or herself or to a meeting in person.

3.1. The User accepts the Agreement by a separate active electronic action — ticking a checkbox, pressing the acceptance button or another unambiguous action provided for by the interface. Before acceptance, the current edition of the document must be available to the user.

3.2. The Operator may record the version and language of the accepted document, the date and time of acceptance, the user’s identifier and the minimum technical information necessary to confirm the fact of acceptance.

3.3. The acquaintance features of Baxtlilar, including publishing a profile, receiving recommendations, sending and accepting Interest and taking part in Matching, may be used by a User who has reached the age of 18; has the legal capacity necessary to accept this Agreement independently; uses the Platform personally and on his or her own behalf; intends to become acquainted for the purpose of starting a family; provides accurate and up-to-date information, including on marital status; has passed the identity verification and profile moderation provided for by the Platform; is not in an existing registered marriage recognised as valid in the Republic of Uzbekistan.

3.4. A User who, at the time of using the Platform, is in an existing officially registered marriage is not admitted to publishing a profile, to recommendations, to sending or accepting Interest or to taking part in Matching.

3.5. The separate residence of spouses, a family conflict or an intention to divorce are not regarded as termination of the marriage. A divorced user is admitted to participation only after the legal termination of the previous marriage in the established procedure.

3.6. Upon receipt of information that indicates that the User has an existing registered marriage and that requires checking, the Operator may, for the period of the check, hide the profile and temporarily restrict access to the acquaintance features specified in clause 3.4. The Operator notifies the User of the restriction and gives the User the opportunity to submit explanations and supporting documents. If the existence of an existing marriage is confirmed, access to the acquaintance features is terminated until the termination of the marriage is confirmed in the established procedure. If the information is not confirmed, the Operator restores access and the visibility of the profile.

3.7. A user who was previously married may use the Platform if, at the time of registration, that marriage has been terminated in the procedure established by law as a result of the death of the spouse, the spouse being declared dead by a court, or the dissolution of the marriage. The User shall accurately state his or her current marital status and update this information when it changes.

3.8. The User is prohibited from registering and acting on behalf of another person; from transferring his or her account or access to it to third parties; from creating additional accounts in order to circumvent the restrictions of the Platform; from passing off another person’s documents, photos or information as his or her own; from providing inaccurate information on marital status, including concealing an existing registered marriage. It is prohibited to use the Platform for placing advertising without the Operator’s permission, for collecting or disseminating the contact details of other users without their consent, for fraud, for seeking or arranging a marriage without the intention of starting a family, and also for obtaining documents for entry, stay or residence on the basis of knowingly inaccurate information or in circumvention of the procedure established by law. Nor may the Platform be used for other unlawful purposes or for purposes contrary to its intended purpose specified in clause 1.1 of this Agreement.

4.1. The main registration route of the MVP is through the official Telegram Mini App. The account may be linked to the Telegram user ID, a confirmed telephone number and other data necessary for the operation and protection of the account.

4.2. The User takes reasonable measures to protect access to his or her Telegram account and device and does not pass confirmation codes, passwords or other means of access to third parties. Where unauthorised access is suspected, the User immediately informs the Operator of this through the communication channels indicated on the Platform. The Operator takes the measures provided for by legislation to protect the personal data that it processes.

4.3. To confirm identity, the Operator may apply one or more available methods: MyID, OneID, a permitted connection to a state information system, the services of an identity verification provider, a check of a document or of a photo or video of the face, a check of the person’s presence, a manual check. The method applied and the information obtained by the Operator as a result of the check are communicated to the User before it begins. If biometric data are processed in order to establish identity, the check is carried out subject to the User’s consent, except in the cases provided for by legislation.

4.3a. In the current scenario, the connected MyID service is used. In the case of verification through MyID, the Operator stores the MyID request identifier (request ID) and the personal data associated with that request which have actually been received from MyID and are necessary for confirming identity and age, managing the account and complying with the requirements of legislation. The composition of these personal data is limited to the information actually received in the specific request; the Operator does not claim to receive any fields that the MyID service does not transmit. Photos or images of documents, selfie, video images of the face, biometric images and biometric templates received or generated in the course of the MyID check are not stored on the Operator’s servers hosted by Airnet. The biometric check is carried out on the MyID side within the framework of the terms of that service and of the consent given by the User. The request data are not disclosed to other users.

4.4. Where there is a technical connection and a contractual and lawful ground, the Platform may obtain individual confirmable information through Raqamli ma’lumotlar platformasi or other state information systems. The specific composition of the data, the purpose, the basis and the necessary consent are determined by the Privacy Policy and the relevant consent text.

4.5. For users outside Uzbekistan, a passport, live selfie, a manual check and other methods provided for by the current rules of international verification may be applied.

4.6. Successful verification confirms only the information that has actually been checked by the chosen method at the time of the check. It reduces the risk of identity substitution, but does not confirm the intentions, character, financial position or safety of the conduct of the User, unless the relevant circumstances have been checked separately.

4.7. Where contradictory information is identified, a complaint is received, signs of identity substitution are detected, material account data are changed or there is another substantiated risk, the Operator may request repeat verification and, for the period of the check, restrict the acquaintance features, hide the profile or suspend access to the account, if this is necessary for its protection. The Operator notifies the User of the restriction, gives the opportunity to submit explanations and considers the objection. If the violation is not confirmed, the restriction is lifted.

4.8. Other users are shown only a safe identity confirmation status or another mark provided for by the interface. Documents, the PINFL, verification selfie, the internal reasons for decisions and the method of checking used are not disclosed to the other party.

4.8a. The storage regime for MyID check materials is established separately: Baxtlilar stores the request identifier and the personal data associated with it, but does not store photos of documents, selfie or other MyID biometric images and templates. Profile photos uploaded by the user for the profile do not belong to the MyID materials and are processed under the separate Photo Privacy rules.

5.1. The User shall complete the profile in good faith and state accurate information on age, marital status, the existence of children without stating information that makes it possible to establish their identity, region of residence, the intention to start a family and other data necessary for the operation of the Platform. Where the said circumstances change materially, the user updates the profile.

5.2. The profile may contain mandatory criteria, soft preferences, information on the family model, values, religious parameters, lifestyle, geography, languages, willingness to relocate, the approximate time frame of readiness for marriage and other answers provided for by the Platform. Religious parameters are provided voluntarily.

5.3. A serious intention to start a family is a mandatory condition of participation in Baxtlilar. The approximate time frame of readiness for marriage is a separate compatibility factor and does not create a legal obligation to enter into marriage within the stated time frame.

5.4. The field “Special requirements / important wishes” is informational in nature. In itself it is not a mandatory Matching criterion, does not create a hidden filter and is not used automatically to exclude candidates.

5.5. Not every field of the profile takes part in Matching. Individual data may be used only for display, privacy, moderation, safety, verification, support or other expressly stated purposes.

5.6. The text, the profile photo and the mandatory fields may undergo automatic checks and/or manual moderation. The Operator may request the correction of, reject, hide or delete material that violates the rules or creates a risk for other users.

5.7. It is prohibited to place in the public part of the profile an exact address, documents, bank details, open contact details in circumvention of the mechanism provided, other people’s photos, information that makes it possible to establish the identity of children or other third parties without a proper basis, materials inciting national, racial, ethnic or religious hatred or discrediting the honour and dignity of other persons, and also other content prohibited by legislation or by the rules of Baxtlilar.

5.8. A change to individual critical fields may temporarily return the profile to repeat moderation or checking.

6.1. Baxtlilar profiles are not published as an open catalogue on the internet. The approved part of the profile is shown to a limited range of eligible candidates within the Platform.

6.2. The User independently chooses an available visibility mode for the approved profile photo. The following modes are provided for in the MVP:

6.2.1. “Always hidden” — the default mode: the real photo is hidden in recommendations and in the profile; the owner may separately open it to a specific Active Connection.

6.2.2. “After Mutual Interest” — the profile photo becomes available to the relevant pair once Mutual Interest has occurred.

6.2.3. “Open profile” — the profile photo may be visible to eligible candidates in recommendations and in the profile in accordance with the settings of the Platform.

6.3. A paid plan, VIP status, the number of messages or the duration of communication do not in themselves give another user the right to obtain a hidden photo.

6.4. Consent to the display of the profile photo does not mean consent to the display of documents, verification selfie, the entire media gallery, contacts or other closed data.

6.5. The telephone number, e-mail address, exact address, exact geolocation, PINFL, documents, payment information and other closed data are not disclosed automatically after Mutual Interest or payment.

6.6. The exchange of contacts, if such a feature is available, is carried out as a separate voluntary action of the specific pair and may require confirmation by each party. Each user independently confirms the disclosure of his or her contact details to a specific other user. The action of one participant does not constitute the consent of the other to the disclosure of his or her contacts.

6.7. The Operator takes the legal, organisational and technical measures provided for by legislation to protect personal data, including photos. The Operator may apply technical measures to restrict the downloading and forwarding of closed photos, but does not guarantee the absolute impossibility of a screenshot, external photographing or other unlawful copying by another user.

6.8. The User is not entitled to publish, transfer or use outside the purposes of acquaintance another person’s profile, photo, correspondence or other personal data without an appropriate lawful ground.

7.1. Baxtlilar does not provide an endless public feed of users. The system generates a limited set of recommendations from eligible candidates.

7.2. Before a recommendation is shown, the Platform may check the system eligibility of both parties, the verification and moderation status, blockings, the state of the pair, the mandatory criteria of user A towards B and of user B towards A, and then apply soft compatibility parameters and queue rules.

7.3. Recommendations may take into account family intentions, attitude to children, the family model, values, religious parameters, geography, language, willingness to relocate, lifestyle, the approximate time frame of readiness for marriage and other approved factors. Religious parameters that reveal the user’s beliefs, and other special personal data, are taken into account in generating recommendations only where the user’s written consent has been given.

7.4 A specific income, the value of property, a paid plan, the popularity of a profile, or the number of views, of Saved Profiles or of incoming Interest are not used as an indicator of the user’s “value”. Medical information and images of documents are not used as Matching factors. The necessary information from documents may be used to verify identity and compliance with the conditions of access to the Platform where there is a lawful ground.

7.5. A paid plan may extend the limits and the tools available, but does not increase the basic Compatibility Score and does not give priority over the will of another user.

7.6. The system may show the user a brief explanation of compatibility without disclosing closed answers, the internal weights of the algorithm or sensitive data.

7.7. The absence of suitable candidates means that the Platform may show fewer recommendations than the available limit. Baxtlilar does not fill the results with knowingly incompatible profiles merely for the sake of quantity.

7.8. The actions “Show interest”, “Save”, “Later” and “Not suitable” may be available to the User. The availability of individual actions depends on the plan, the state of the account and the limits in force.

7.9. Saved Profile is a private feature: saving a profile does not create an Interest and does not notify the other user.

7.10. The action “Not suitable” excludes the pair from further automatic results in accordance with the product logic; the interface may provide a brief opportunity to undo the action.

7.11. Baxtlilar does not guarantee that a recommendation means actual compatibility, a future Mutual Interest, a meeting, a relationship or marriage. The algorithm is an auxiliary tool.

8.1. The ability to send Interest independently depends on the plan in force or on another right granted. A user of the Free plan takes part in Matching and may receive and accept an eligible incoming Interest, but does not initiate an outgoing Interest, unless otherwise expressly granted by a separate promotional mechanism.

8.2. Interest is a proposal to become acquainted and does not oblige the other party to reply, to explain a refusal, to open a photo or contact or to continue communication.

8.3. A sent Interest is valid for 72 hours from the moment of sending, unless a different period has been indicated to the user before sending. Upon expiry of the said period, an unanswered Interest is closed automatically, unless before that it has been declined, cancelled or terminated for another reason.

8.4. Upon Mutual Interest, the Platform creates or permits an Active Connection, subject to compliance with the limits in force and the safety rules.

8.5. Chat is available only within a permitted Active Connection. Reaching the limit of active acquaintances may temporarily block the opening of a new Chat until the limit is freed up.

8.6. Mutual interest does not mean the automatic opening of a closed photo, contacts or other closed data, unless the relevant privacy mode provides otherwise.

8.7. The User is entitled not to reply, to end the acquaintance, to decline an Interest, to block another user or to file a complaint, without any obligation to disclose the reason to that user.

8.8. The downgrading or expiry of a plan does not in itself delete the history of an acquaintance already created; the possibility of new actions is determined by the current rights and the state of the pair.

9.1. Chat is intended for safe and respectful acquaintance and is not a universal messenger.

9.2. The MVP may support text messages, system emoji, editable conversation prompts and manual translation of individual messages.

9.3. Automatic translation is an auxiliary feature, may contain errors and does not replace independent clarification of important meanings. The original text of the message must remain available.

9.4. The Platform may show the user’s approximate activity without the exact time of the last login, for example “Online”, “Was here recently”, “This week”, “Long ago”. Activity visibility settings may be mutual.

9.5. Voice messages, audio and video calls, photos in messages, video messages and other additional formats may be introduced later under separate rules and are not regarded as a mandatory part of this MVP edition unless they have actually been launched.

10.1. In an Active Connection, the user may propose the status Jiddiy qaror / “Serious decision”. The button may be available before the system reminder appears; the Platform may show an unobtrusive reminder after the established period of acquaintance.

10.2. The Jiddiy qaror status arises only after separate confirmation by the second party. A refusal or a lack of readiness on the part of the second party is not a violation and does not entail a penalty.

10.3. Before confirmation, both parties must receive a clear warning of the consequences for other acquaintances.

10.4. After mutual confirmation of Jiddiy qaror, the Platform suspends new recommendations and the start of new acquaintances. Other existing Active Connections may be retained in the history, but the ability to send new messages in them ceases in accordance with the product logic in force.

10.5. Jiddiy qaror is an internal product state and does not mean an engagement, the entering into marriage, the state registration of marriage or the arising of legal obligations between users.

10.6. The status “Oila qurdik / Started a family” is a separate outcome and is recorded only after independent confirmation by both parties. It likewise does not replace the official registration of marriage.

10.7. If the serious status is cancelled, access to new acquaintances may be restored in accordance with the current rules of the Platform.

11.1. Communication must be voluntary, respectful and consistent with the purpose of Baxtlilar.

11.2. Insults, humiliation of dignity, threats, blackmail, stalking, discrimination, pressure, unwanted material of a sexual nature, intrusive messages and attempts to continue communication after an expressed refusal or blocking, and also circumvention of other restrictions of the Platform, are prohibited.

11.3. It is prohibited to ask for or demand money, transfers, loans, tickets, visas, payment for travel or medical treatment, documents, bank details, confirmation codes or material assistance, or to use the acquaintance for a financial scheme.

11.4. It is prohibited to impersonate another person, to provide inaccurate information about one’s identity or marital status, to use another person’s documents or photos, to create fictitious profiles, to use bots and scripts, to carry out parsing or mass collection of data, to falsify technical information or otherwise to interfere with the operation of the Platform.

11.5. The User may block another user without explaining the reason. Blocking terminates further interaction and access to the pair’s data to the extent provided for by the system.

11.6. The User may file a complaint about a fake identity, false information, a request for money, pressure, a threat, stalking, fraud, unwanted content, a breach of privacy, technical abuse or other unsafe conduct.

11.7. In the event of a complaint, an authorised specialist may obtain access to the message about which the complaint has been filed, a limited fragment of the context, related technical information and the evidence attached. Such access is granted according to the official role and is logged.

11.8. Depending on the gravity and repetition of the violation, the Operator may warn the user, hide material, restrict features, request a repeat check, or temporarily suspend or permanently block the account.

11.9. The User is entitled to appeal against a restriction through support@baxtlilar.uz. The Operator may refrain from disclosing the identity of the complainant, internal anti-fraud rules and information the disclosure of which creates a new risk or violates the rights of other persons.

11.10. Where there is an immediate threat to life, health, liberty or property, the user must contact the emergency services or the competent authorities without waiting for a reply from Baxtlilar support.

12.1. Baxtlilar may provide the Free, Standard, PRO and VIP plans, and also individual paid features that have actually been launched. The Operator may change the composition of the plans and the terms of future offers. A purchase already paid for is governed by the terms communicated to the user before payment. The exact composition, price, period, limits, activation conditions and other material parameters are shown to the user before payment.

12.2. A plan extends the available limits and tools, but does not grant a right to another person, hidden data, a photo, a contact, a reply, Mutual Interest, a meeting or marriage.

12.3. Safety, blocking, complaints and basic privacy cannot be disabled or impaired because of the user’s plan.

12.4. The Platform may test a limited Trial, including temporary access to Standard after the profile is published. The specific period, group of users and conditions of the Trial are determined by the interface and the product configuration and do not mean automatic renewal.

12.5. Digital Compliments, gift features, Individual and other individual paid options apply only if they are actually available and on the terms shown to the user before use or purchase. A gift or compliment does not create an obligation to reply or to continue communication.

12.6. If a Referral programme is in operation, the rules for the qualification of invited users, the rewards, the anti-fraud restrictions and the validity period are determined by separate terms and/or the interface. Referral does not grant access to the personal data of the invited person.

12.7. Payment may be made through external payment providers, including Click and Payme. Payment data are processed by the relevant provider in accordance with its rules; Baxtlilar receives only the information necessary for confirmation, activation, record-keeping and refund.

12.8. Automatic debiting or renewal is not applied without a separate clear notification and the active consent of the user.

12.9. The fee under a plan is charged for the provision of access to the features provided for by it during the paid period. Non-use of the available features, or the absence of suitable candidates, of a reply, of mutual interest or of an outcome of the acquaintance, do not in themselves constitute grounds for a refund if the Operator has duly performed the terms of the plan. Disabling auto-renewal does not in itself entail a refund of the fee for a period already paid for. Refunds and other financial matters are governed by the Public Offer, the Terms of Plans, the Refund Policy, the rules of the payment provider and legislation.

13.1. Personal data are processed on the grounds provided for by the legislation of the Republic of Uzbekistan, in accordance with the Privacy Policy and, where required by law, with the user’s consent. The Privacy Policy and the applicable consents determine the categories of data, the purposes of processing, the recipients, the grounds, the retention periods and the rights of the user.

13.2. For the operation of Baxtlilar, use may be made of Telegram, MyID, OneID, Raqamli ma’lumotlar platformasi and other state information systems where there is a lawful ground, verification providers, Click, Payme, server infrastructure, translation and support services and other providers actually connected.

13.3. Sensitive and biometric data are processed only to the extent necessary for a specific feature and on the basis of separate consent or another basis provided for by legislation.

13.4. Verification materials, documents, verification selfie, medical information and other sensitive data are not used to assess the attractiveness or public rating of the user.

13.5. The Operator does not guarantee the uninterrupted operation of third-party services and may temporarily suspend the features that depend on them when they are technically unavailable. The Operator is not liable for services provided independently by third parties that do not form part of its obligations to the user.

14.1. The User may put the account or the profile on pause, if such a feature is available. A pause stops new recommendations, but does not mean the immediate deletion of data and history.

14.2. The User may request the deletion of the account. Deletion terminates access to the profile, to new recommendations and to the features of the Platform and starts the prescribed process of deletion, destruction or depersonalisation of data.

14.3. Individual information may be retained after the deletion of the account to the extent and for the periods necessary for payments, refunds, complaints, anti-fraud, the protection of rights, compliance with legislation and the resolution of disputes.

14.4. The deletion of the account does not in itself mean an automatic refund of payment. The financial consequences are determined by the Public Offer and the Refund Policy.

14.5. The Operator may update the interface, correct errors, carry out technical works, and change the configuration, the limits and the availability of individual features for future actions, provided that this does not violate the mandatory rights of the user and the terms of a service already paid for.

14.6. Post-MVP features may be introduced later and be governed by this Agreement, by special terms or by a new edition of the documents, depending on their nature.

15.1. The User is responsible for the accuracy of the information provided, compliance with the rules, the security of his or her Telegram account and device, the content of his or her messages and independent decisions on the disclosure of contacts, on trips, on meetings and on actions outside Baxtlilar.

15.2. The Operator is liable for its own actions and violations within the limits established by the legislation of the Republic of Uzbekistan and by the contracts concluded.

15.3. Baxtlilar does not guarantee the availability of a particular number of suitable profiles, the display of a specific person, a reply to an Interest, Mutual Interest, Chat, the opening of a photo or contact, a meeting, a relocation, the development of a relationship or the starting of a family.

15.4. The Operator is not liable for the personal promises and actions of another user, the voluntary handing over of money or documents, external correspondence, a meeting in person, circumstances concealed from the Platform or an independent failure of a third-party service beyond the Operator’s reasonable control.

15.5. Identity verification and the confirmation of individual state or documentary information are not a guarantee of the user’s future conduct and do not replace reasonable caution in acquaintance.

15.6. Nothing in this Agreement excludes or limits the liability of the Operator in cases where such exclusion or limitation is not permitted by legislation.

16.1. The Operator may update the Agreement when legislation, the product, providers, risks or processes change. The new edition is published on the Platform with an indication of the date from which it begins to apply and governs the use of the Platform after that date. The terms of services already paid for are changed in the procedure permitted by the relevant Public Offer and by legislation.

16.2. In the event of material changes affecting the rights of the user, the purposes of data processing, the paid terms or other material provisions, the Platform may require repeat active acceptance of the new edition. Mere silence or a pre-ticked checkbox does not replace such acceptance where it is required.

16.3. This Agreement is governed by the legislation of the Republic of Uzbekistan.

16.4. The Agreement applies together with the Privacy Policy, the User Consents, the Baxtlilar Platform Rules, the Rules of Conduct, the Safety Center, the Public Offer, the Terms of Plans and Paid Features, the Refund Policy, the Terms of Gift Features, the Terms for Users Abroad and other documents actually applicable.

16.5. If a special document governs a specific matter in more detail, the relevant special document applies, subject to compliance with the mandatory requirements of legislation.

16.6. The User is entitled to apply to the support service, to the Operator, to the authorised state body or to a court in the procedure provided for by legislation.