Baxtlilar Platform Rules

Baxtlilar · Edition in force from the date of official publication · Version 1.4 · English

BAXTLILAR · LEGAL DOCUMENTS

English

Version 1.4 · Enters into force on the date of its official publication on the Baxtlilar Platform.

Operator: “Bahtli bo‘laman” LLC. Current edition: baxtlilar.app and Telegram Mini App.

1.1. These Rules set out the mandatory rules for using Baxtlilar: the requirements for users and profiles, the procedure for access to Matching, Interest, Chat and other features, and the rules on safety, moderation, blocking and the protection of privacy.

1.2. Baxtlilar is a digital platform for serious acquaintance with the intention of starting a family. The main MVP product operates through the Telegram Mini App; the website https://baxtlilar.app performs an informational, reference and legal function.

1.3. The Rules are binding on all users regardless of plan, country, number of Mutual Interest or length of use of the Platform.

1.4. The Rules apply together with the User Agreement, the Privacy Policy, the User Consents, the Terms of Plans and Paid Features, the Public Offer, the Refund Policy, the Rules of Conduct, the Safety Center, the international terms and other documents that actually apply.

1.5. Baxtlilar is not a marriage agency, does not guarantee the selection of a husband/wife and does not guarantee a reply, Mutual Interest, a meeting, a relationship or the starting of a family.

2.1. A natural person with full legal capacity aged 18 or over who uses the Platform personally and in their own name may use Baxtlilar to publish a profile and take part in Matching.

2.2. The user must have a serious intention to become acquainted for the purpose of starting a family, provide accurate information and undergo the Verification and moderation provided for.

2.3. A user who is in a current officially registered marriage is not admitted to publishing a profile, to Recommendations, to sending or accepting Interest or to taking part in Matching.

2.4. Living apart, a family conflict or an intention to divorce are not regarded as termination of a registered marriage. A user is admitted after a divorce only after the legal termination of the previous marriage.

2.5. If a current marriage is discovered after the profile has been published, the profile is hidden, new acquaintances cease, and the account may be restricted until the circumstances have been checked. If the marriage is confirmed, access to Matching is terminated.

2.6. It is prohibited to use Baxtlilar on behalf of another person, to transfer an account, to create duplicate accounts in order to circumvent restrictions, or to use the service for purposes that do not correspond to the purpose of the Platform.

3.1. MVP registration is carried out through the official Telegram Mini App and may include confirmation of the telephone number, acceptance of the mandatory documents, completion of the profile, Verification and moderation.

3.2. Depending on the country and the integrations available, Verification may be carried out through MyID, OneID, state information systems, a specialised provider, a document, selfie/live selfie, manual review or a combination of methods.

3.2a. The MyID service currently in operation is used for identity verification. In the case of verification through MyID, the Operator stores the MyID request identifier (request ID) and the personal data related to that request which have actually been received from MyID and are necessary for confirming identity and age, managing the account and complying with the requirements of legislation. The composition of these personal data is limited to the information actually received in the specific request; the Operator does not claim to receive any fields that the MyID service does not transmit. Photographs or images of documents, selfie, video images of the face, biometric images and biometric templates received or generated in the course of the MyID check are not stored on the Operator’s servers hosted with Airnet. The biometric check is carried out on the MyID side within the terms of that service and the consent given by the User. The request data are not disclosed to other users.

3.3. Where a lawful and technical connection exists, Baxtlilar may confirm certain information through state information systems. The use of a specific state service is permitted only where the required basis exists and, where necessary, the separate consent of the user.

3.4. For users abroad, an international document, live selfie and manual review may be applied.

3.5. Verification reduces the risk of identity substitution but does not guarantee the character, intentions, income, compatibility or future behaviour of a user.

3.6. In the event of contradictory data, a complaint, signs of substitution or another justified risk, Baxtlilar is entitled to request repeat Verification and to restrict features temporarily until the check is completed.

4.1. The user shall provide accurate information about themselves and update material changes in a timely manner.

4.2. The profile may include marital status, children and attitude towards children, region, education, profession/field of activity, languages, values, religious parameters, lifestyle, family model, readiness to relocate, family intentions and the indicative time frame of readiness for marriage.

4.3. The indicative time frame of readiness for marriage may feature in Matching as a soft compatibility factor and is not a promise to enter into marriage within the stated time frame.

4.4. The field “Special requirements / important wishes” is informational in nature. In itself it is not used as an automatic Hard Filter, does not create a hidden restriction and is not converted by AI/NLP into a mandatory Matching criterion.

4.5. Not every profile field takes part in Matching. Certain fields may be used only for display, privacy, Verification, moderation, safety or support.

4.6. Fake profiles, other people’s photographs, a false age, a concealed current marriage, open contact details in circumvention of the scenario provided for, and other misleading content are prohibited.

4.7. Baxtlilar is entitled to request the correction of, to reject, to hide or to delete a profile or an individual item of material that breaches the rules.

4.8. The voluntary TIPI / Big Five v1.1 comprises 10 statements with a response scale of 1–7 and is intended for an informational personal report on five factors. The use of the results in Matching is permitted as a separate voluntary purpose of processing, subject to the user being duly informed and to the corresponding consent. The results are not a medical or psychological diagnosis, do not guarantee compatibility and do not confer paid advantages. Declining the test does not prevent registration, publication of a profile or use of basic Matching; the specific procedure for withdrawal of consent and for handling previously processed data is determined by the approved Privacy Policy and User Consents.

5.1. The user uploads their own profile photo that meets the quality and moderation requirements.

5.2. Three Photo Privacy modes are provided for in the MVP:

5.2.1. “Always hidden” — the default mode: the real photograph is hidden and may be opened separately by its owner to a specific Active Connection.

5.2.2. “After Mutual Interest” — the profile photo becomes available to the relevant pair after Mutual Interest.

5.2.3. “Open profile” — the profile photo may be visible to eligible candidates in Recommendations and Profile.

5.3. A paid plan, VIP status, a Digital Compliment or the duration of a Chat do not override the chosen Photo Privacy.

5.4. Permission in respect of the profile photo does not mean consent to the disclosure of the verification selfie, a document, contacts or other closed information.

5.5. It is prohibited to save, distribute or publish another person’s photograph without the corresponding consent or a lawful ground.

6.1. Baxtlilar does not provide an open, endless catalogue of users. The system shows a limited set of Recommendations from among eligible candidates.

6.2. Matching works in both directions: the mandatory criteria of user A are checked against user B, and the mandatory criteria of B against A.

6.3. After admission and the Hard Criteria have been checked, the system may take Soft Compatibility into account and form the order of Recommendations.

6.4. Matching may take into account family intentions, children and family model, values, religious parameters, geography, languages, relocation, lifestyle, marriage_timeline and other approved parameters.

6.5. A specific income, the value of property, medical data, disability in itself, the plan, the popularity of a profile, incoming Interest, Saved Profiles, documents/selfie and payment history are not used as an indicator of human worth or as an automatic advantage in the Compatibility Score.

6.6. A paid plan may extend limits and the tools available, but it does not buy compatibility and does not override the decision of the other party.

6.7. Baxtlilar may show a brief explanation of compatibility without disclosing sensitive answers, closed data, the internal weights of the algorithm or anti-fraud rules.

6.8. If there are fewer eligible candidates than the established daily limit, Baxtlilar is not obliged to fill the results with profiles that are known to be unsuitable.

7.1. The availability of actions depends on the plan, the state of the account and the product limits.

7.2. Under the current model, Free takes part in Matching and may receive and accept a permissible incoming Interest, but does not itself send an outgoing Interest unless otherwise expressly granted by a separate promotional mechanic.

7.3. Standard, PRO and VIP may send Interest within the rights and limits in force.

7.4. Interest does not oblige the other user to reply and does not disclose contact details.

7.5. An unanswered Interest may be closed automatically after 72 hours.

7.6. Saved Profile is a private feature: the other user does not receive a notification and does not see who has saved their profile or how many times.

7.7. The Later action postpones the decision within the product logic and does not in itself create an Interest.

7.8. The Not suitable action excludes the pair from further automatic results without a mandatory choice of reason. The interface may offer a brief Undo option immediately after the action.

8.1. Mutual Interest arises when both parties have independently expressed Interest in each other in a permissible scenario.

8.2. After Mutual Interest, an Active Connection is created or permitted, provided that there is no Block and that a limit is available.

8.3. Chat opens only within an Active Connection.

8.4. Reaching the Active Connections limit may prevent the creation of a new active acquaintance until a place becomes free.

8.5. The user is entitled not to reply, to end the acquaintance, to block the other party or to file a complaint without any obligation to explain the decision.

8.6. Mutual Interest does not mean automatic disclosure of a hidden photograph, telephone number, Telegram or other contacts, unless the relevant setting provides otherwise.

8.7. In the MVP the exact Last Seen time is not shown; approximate activity statuses may be used, for example “Online”, “Was active recently”, “This week” or “A long time ago”.

8.8. Automatic translation of a selected message is an auxiliary feature, may be inaccurate and does not replace independent clarification of important meanings.

9.1. In an Active Connection the user may propose Jiddiy qaror / “Serious decision”. The button may be available earlier, and the Platform may show an unobtrusive reminder after approximately 7 days of acquaintance.

9.2. Jiddiy qaror arises only after separate confirmation by the second party. A refusal or a lack of readiness is not a breach.

9.3. Before confirmation, both parties must receive a clear warning about the consequences for other acquaintances.

9.4. After a mutual Jiddiy qaror, new Recommendations and new acquaintances are suspended. Other existing Active Connections may remain in the history, but the sending of new messages in them ceases in accordance with the product logic.

9.5. Jiddiy qaror is not an engagement, an official marriage or a legal obligation.

9.6. Oila qurdik / “We have started a family” is a separate status of the outcome of the acquaintance, voluntarily confirmed by both parties; it does not replace the state registration of marriage.

10.1. The MVP provides for Free, Standard, PRO and VIP. The exact prices, periods and limits are governed by the Terms of Plans and Paid Features and are shown before payment.

10.2. A paid plan does not confer a right to another person, hidden data, a reply, a photo, a contact, a meeting or marriage.

10.3. Trial may be tested as a 24-hour Standard after publication of the profile for some users. Trial does not create automatic paid renewal.

10.4. Digital Compliments may be used only within Chat after Mutual Interest and do not create an obligation to reply or to continue the acquaintance.

10.5. Referral may provide a promotional bonus in accordance with the published terms and the anti-fraud restrictions.

10.6. The paid features TOP, Boost, priority display of a profile or promotion in the general feed are not provided for by the philosophy and the current model of Baxtlilar. The VIP plan is a service package and not a social rank, and it does not confer advantages in Matching, priority of visibility or the right to circumvent safety and the consent of another user.

10.7. Payment, blocking and refund are governed by the Public Offer, the Terms of Plans and the Refund Policy.

11.1. The user shall communicate respectfully, voluntarily and within the purpose of serious acquaintance.

11.2. Threats, insults, blackmail, stalking, pressure, discrimination, humiliation, unwanted sexual content and attempts to force a person to reply or to continue communication are prohibited.

11.3. It is prohibited to ask for or demand money, transfers, loans, tickets, visas, payment for treatment, trips, documents, bank details, confirmation codes or other material assistance.

11.4. It is prohibited to demand a photograph, a contact, a meeting or Jiddiy qaror in exchange for payment, a plan, a Digital Compliment or another action.

11.5. It is prohibited to use the Platform for advertising, spam, network marketing, financial schemes, sham marriage, illegal migration, the collection of contacts or other unlawful activity.

11.6. The user shall respect a Block, a refusal and the ending of an acquaintance and must not create a new account or seek a workaround channel in order to continue unwanted contact.

12.1. It is prohibited to use bots, scripts, scraping, automated mass collection of data, malicious code, substitution of technical data or attempts to interfere with the operation of the Platform.

12.2. It is prohibited to circumvent limits, Verification, Block, sanctions, Trial restrictions, Referral anti-fraud or other protective mechanisms.

12.3. It is prohibited to sell, transfer, lease or provide to a third party access to one’s account.

12.4. Mass false complaints, sham payment disputes and other abuse of the support or refund functions are prohibited.

12.5. Baxtlilar is entitled to use technical and administrative anti-fraud measures without disclosing details that make it possible to circumvent the protection.

13.1. The user shall respect the privacy of other users and use information obtained in the course of an acquaintance only in a lawful and good-faith manner.

13.2. It is prohibited, without a lawful ground, to publish, forward or otherwise distribute another person’s profile, photographs, correspondence, contacts, documents or other personal data.

13.3. Documents, PINFL, the verification selfie, the exact address, payment data, complaints, internal comments and technical risk indicators are not intended to be displayed to other users.

13.4. A paid plan does not override Consent, Photo Privacy and Contact Privacy.

13.5. The processing of personal data by Baxtlilar is governed by the Privacy Policy and the User Consents.

14.1. The user may block another user without explaining the reason.

14.2. A complaint may be filed in the event of a fake identity, a concealed official marriage, threats, pressure, financial requests, stalking, fraud, unwanted content, breach of privacy, technical abuse and other breaches.

14.3. In the event of a complaint, an authorised employee may obtain access to the specific message, limited context, related technical information and the attached evidence to the extent necessary.

14.4. Depending on the confirmed circumstances, Baxtlilar may apply a warning, hiding/deletion of material, restriction of a feature, repeat Verification, temporary suspension, permanent blocking or refusal of re-registration, within the limits of legislation.

14.5. In the event of a serious risk, permanent blocking may be applied without prior warning.

14.6. A paid plan does not prevent the application of safety measures. The financial matter in the event of blocking is considered separately.

14.7. The user is entitled to appeal against a decision via support@baxtlilar.uz. Baxtlilar may refrain from disclosing the identity of the complainant, the anti-fraud rules and information the disclosure of which creates a new risk or infringes the rights of third parties.

15.1. Baxtlilar may support users from Uzbekistan and other countries where a corresponding user scenario and Verification scenario exist.

15.2. Additional Verification methods and safety measures may be applied to users abroad.

15.3. International acquaintance does not guarantee a visa, relocation, the possibility of registering a marriage or compliance with foreign legislation.

15.4. It is prohibited to use international acquaintance for financial requests, sham marriage, illegal migration, pressure or misleading a user.

15.5. Additional rules are governed by the separate Terms for Users Abroad.

16.1. The user may put the profile on pause if the feature is available. A pause stops new Recommendations but does not mean deletion of data.

16.2. The user may request deletion of the account through the interface provided for or through support.

16.3. After deletion, new Recommendations, Interest and Chat become unavailable; certain data may be retained within the periods necessary for payments, complaints, anti-fraud, the protection of rights and compliance with legislation.

16.4. Deletion of the account does not mean an automatic refund of payment.

16.5. If the account is restricted on safety grounds, deletion must not be used to circumvent lawfully retained anti-fraud data or a ban on re-registration.

17.1. Baxtlilar provides an IT service for creating a profile, Verification, Matching, limited Recommendations, Interest, Chat, safety and other available features.

17.2. Baxtlilar does not guarantee the finding of a partner, Mutual Interest, a reply, a meeting, the disclosure of contacts, relocation or the starting of a family.

17.3. Verification does not guarantee the future behaviour of a user and is not a recommendation to enter into a relationship with that user.

17.4. The user independently takes decisions on trust, the handing over of contacts, external correspondence, personal meetings, trips and further relations.

17.5. The Operator is liable for its own actions and breaches within the limits of legislation and of the contracts concluded. Nothing in these Rules limits liability that cannot be excluded by law.

18.1. Baxtlilar is entitled to update the Rules where legislation, the product, risks or processes change.

18.2. In the event of material changes affecting the rights of the user or the mandatory conditions of use, the Platform may require repeat active acceptance of the new edition.

18.3. Mere continued use of the Platform does not substitute for active acceptance where such acceptance is required by legislation or by the relevant document.

18.4. The legislation of the Republic of Uzbekistan applies to these Rules.

18.5. The Vakil/Oila, Baxtlilar Imkon and Baxtlilar Mehr features are not part of the current MVP and are not treated by this edition as available user features.

19.1. These Rules apply together with the User Agreement, the Privacy Policy, the User Consents, the Public Offer, the Terms of Plans and Paid Features, the Refund Policy, the Rules of Conduct, the Safety Center, the Digital Compliments Terms, the Terms for Users Abroad and the Cookies Policy.

19.2. If a special document governs a specific matter in more detail, the relevant special document applies, subject to compliance with the mandatory requirements of legislation.

19.3. The FAQ and the Safety Center are simpler explanations for users. In the event of a discrepancy, the applicable mandatory legal document takes precedence.