Terms of Plans and Paid Features

Baxtlilar · Edition in force from the date of official publication · Version 1.2 · English

BAXTLILAR · LEGAL DOCUMENTS

English

Version 1.2 · Enters into force on the date of its official publication on the Baxtlilar Platform.

Operator: “Bahtli bo‘laman” LLC. Current edition: baxtlilar.app and Telegram Mini App.

1.1. These Terms define the main plans of Baxtlilar, their period, the user limits, and the rules of the Trial (trial period) and of the activation, use and modification of paid access.

1.2. The free Free plan is also included in these Terms, since it is the basic level of access and determines the user’s rights before a paid plan is purchased.

1.3. The contract for the purchase of paid access is concluded on the basis of the separate Public Offer of Baxtlilar and the terms of the specific purchase which the user sees before payment.

1.4. The card of a specific purchase must show at least the name of the plan or feature, the price, the period or the principle of operation, the main limits, the material restrictions, the activation conditions and the applicable refund rules.

1.5. If special terms have been established for a specific purchase, promotion, period, market or currency and have been brought to the User’s attention before Acceptance, such terms apply to the relevant purchase to the extent that they do not conflict with the Public Offer and the mandatory requirements of the legislation of the Republic of Uzbekistan.

2.1. A plan governs the scope of available actions, the limits, the depth of the compatibility explanation and additional settings, but does not determine the human worth of the user.

2.2. The basic quality of Matching (selection), Safety and Privacy is the same for Free, Standard, PRO and VIP.

2.3. A paid plan does not increase another person’s Compatibility Score and does not give priority in Matching merely by virtue of payment.

2.4. A paid plan does not grant access to the non-public personal data and other protected information of another user, including the telephone number, documents, PINFL, exact address, payment data and non-public photos, without a ground provided for by the Platform or the consent of the relevant user.

2.5. Block, Report, the basic Chat within a current Active Connection, Photo Privacy, Contact Privacy and other basic safety measures are not a paid privilege.

2.6. Payment does not guarantee a particular number of suitable profiles, a reply, Mutual Interest, Chat, the opening of a photo or contact, a meeting, relocation, a relationship or starting a family.

2.7. Another user’s plan is private financial information and is not shown as a status, badge or characteristic of the Candidate Profile.

* For Free, Chat is available if the Mutual Interest arose from a valid incoming Interest initiated by a user who has the right to send Interest.

The prices stated in the “Uzbekistan” column apply to services sold in the territory of the Republic of Uzbekistan and are set in the national currency of the Republic of Uzbekistan — UZS.

The prices stated in the “International” column are intended for the relevant foreign markets and may be applied when services are provided to Users who are non-residents of the Republic of Uzbekistan, in accordance with the applicable legislation and the available payment method.

4.1. The exact price of a specific purchase is determined by the Purchase Card before payment. For promotions, promotional offers, special markets or other currencies the price may differ, if this is clearly shown before Acceptance.

4.2. Standard and PRO are valid for the paid-for period from the moment of activation, unless the Purchase Card states otherwise.

4.3. VIP is valid without a predetermined calendar end date, provided that the account is retained, the rules are complied with and the Baxtlilar service exists. VIP is not a promise of the lifelong existence of the Platform.

4.4. When services are paid for on international markets, the actual currency of the charge, the conversion rate applied, and bank and other fees may be determined by the bank, the payment organisation, the app store operator or another payment provider. The relevant information is provided to the User in the manner provided for by the terms of the payment method used.

4.5 The applicable procedure for documenting, carrying out and recording a specific international transaction is determined in accordance with the legislation of the Republic of Uzbekistan, taking into account the status of the User, the payment method used and other circumstances of the relevant transaction.

5.1. Recommendations per day — the maximum number of new recommendations that may be shown to the user during a product day, provided that there is a sufficient number of eligible candidates.

5.2. The Recommendations limit is not a promise to show the stated number of profiles. If there are fewer suitable candidates, the Platform shows the number actually available and is not obliged to fill the limit with random or knowingly incompatible profiles.

5.3. Pending outgoing Interest — the maximum number of outgoing Interest sent by the user personally and awaiting a reply at the same time.

5.4. Incoming Interest does not take up the recipient’s Pending outgoing Interest limit.

5.5. Free has Pending outgoing Interest = 0, since it does not send Interest independently, but may receive eligible incoming Interest and accept or decline it.

5.6. An unanswered Interest may be closed automatically after 72 hours, after which the corresponding place in the Pending-limit is freed.

5.7. An Active Connection is counted after Mutual Interest and the creation of an active acquaintance. When the limit is reached, a new Active Connection is not created until a place is freed in accordance with the product logic.

5.8. Saved Profile — the private saving of a profile. The other user does not receive a notification and does not see the number of saves.

5.9. The quantitative limits set by the Platform are technical and product restrictions aimed at ensuring the quality of interaction between users and the stable operation of the Platform and at reducing the risk of mass or unwanted interactions. Such limits are not an assessment of the User’s personality, attractiveness, seriousness of intentions, social status, the extent to which the User is in demand or any other characteristic of the User.

6.1. Baxtlilar may conduct an A/B test of Trial after publication of the profile.

6.2. In the control group, the user remains on Free after publication. In the test group, the user may, on one occasion, be automatically granted Standard for 24 hours.

6.3. Trial begins after publication of the profile, not after initial registration.

6.4. Trial is not accompanied by any automatic charging of funds and does not turn into a paid subscription without a separate purchase by the user.

6.5. After the end of Trial the user returns to Free, unless the user has purchased another plan before then.

6.6. Mutual Interest and a Chat already created are not closed solely because Trial has ended; further new actions are determined by the current rights of Free and the state of the Active Connection.

6.7. Trial is a test promotional mechanism and may be granted not to all users. Its absence does not in itself constitute a breach, unless the user was expressly promised otherwise in advance.

7.1. Digital Compliments may be available in the MVP as a separate feature in the scope, at the price and within the limits shown to the user in the interface.

7.2. A Digital Compliment is a voluntary digital gesture of attention sent by one User to another and does not in itself create for the recipient any obligation to reply to the sender, to send or accept Interest, to form Mutual Interest, to open Chat, to grant access to a photo or contact details, or to continue the interaction in any other way.

Sending or receiving a Digital Compliment is not a guarantee that Mutual Interest or an Active Connection will arise, that communication will begin or that any other result of acquaintance will be achieved.

7.3. Payment for a separate digital feature means the purchase solely of the feature, and in the scope, that were indicated to the User before payment was made, and does not entail the automatic purchase, extension or change of a plan, unless the User has expressly chosen otherwise

7.4. Referral (referral programme) may grant the user promotional access or another bonus when the published conditions are fulfilled. The specific criteria of a qualified invitation, the number of persons invited, the bonus period and the anti-fraud rules are determined by the separate Referral terms and/or the interface.

The Operator is entitled to apply measures aimed at preventing abuse and fraudulent use of Referral, including identifying repeated, fictitious, automatically created or otherwise bad-faith registrations. The bonus may remain uncredited or may be cancelled in cases of breach of the published Referral terms.

7.5. Individual is a separate personal format, if it has actually been launched. Its content, price, period, stages, and the procedure for performance and refund are determined by a separate order, the Public Offer or a contract.

7.6. Boost/TOP (priority visibility) is not part of the mandatory MVP and is not considered an included feature of Free, Standard, PRO or VIP until it is separately launched and the relevant terms are published.

7.7. For a current VIP plan, up to 10 free Digital Compliments in total per day are provided. The free limit includes all four types: “Warm Sign”, “Compliment”, “Special” and “Premium”. No more than one compliment may be sent to one recipient within 24 hours. Sending is permitted only after Mutual Interest in an active Chat. The daily limit is renewed at 00:00 Tashkent time (Asia/Tashkent); the unused balance is not carried over. Mass automated sending and circumvention of the restrictions are prohibited. The feature is provided after its actual technical launch; additional terms are determined by the Digital Compliments Terms.

8.1. Payment for the paid plans and separate paid features of the Platform is made by cashless means through the payment instruments available to the User and the payment providers connected to the Platform. Click, Payme, banking services, app store operators and other payment methods may be available to the User. The specific payment methods are displayed to the User before the payment is made. The Operator does not guarantee the permanent availability of any particular payment method.

8.2. Bank details are processed by the relevant payment provider. The Operator does not store PIN codes, CVV codes or full bank card numbers where they are processed by an external payment provider.

8.3. A plan or feature is activated after the Operator receives confirmation of successful payment.

8.4. The User must be able to see the status of the purchase, the applicable plan/feature and, for fixed-term access, the end date or the principle by which it is determined.

8.5. Automatic renewal or repeated charging of funds applies only where the relevant consent of the User exists and in the manner provided for by legislation and the terms of the relevant payment service.

8.6. An electronic sales receipt, a payment receipt or other confirmation of payment is provided in the cases and in the manner provided for by the legislation of the Republic of Uzbekistan and the rules of the relevant payment provider.

9.1. If funds have been charged but access has not been activated, the User must contact support@baxtlilar.uz and provide data sufficient to find the transaction: the account, date, amount, payment method and the payment identifier or receipt.

9.2. The User must not give the support service a password, SMS code, PIN, CVV or full bank card number.

9.3. After a check, the Operator may activate access manually, restore the feature, provide the feature again, extend the period or arrange a refund in the cases provided for.

9.4. The absence of a reply from another User, of Interest, of Mutual Interest, of a suitable recommendation, of a meeting, of continued communication, of the emergence of a relationship or of entering into marriage does not in itself indicate that the paid-for plan or separate digital feature was not provided or was improperly provided, provided that the functionality envisaged by the relevant purchase was actually provided to the User in the established scope and during the envisaged period.

9.5. Short-term technical works, updates, fixes and failures do not automatically mean that the service was not provided. The materiality of the unavailability is assessed taking into account the duration, the scope and the actual possibility of using the paid-for feature.

9.6. The deletion of the account by the User, the voluntary refusal of further use of the Platform, or the restriction or blocking of the account as a result of a breach by the User of the User Agreement, the Platform Rules or other mandatory requirements do not in themselves constitute an unconditional ground for a refund of funds previously paid. If a feature is materially unavailable through the fault of the Operator and reasonable restoration is impossible, the Refund Policy and the mandatory requirements of legislation apply.

9.7. If digital access has been duly activated and provided, Baxtlilar does not provide for a refund solely on the grounds of the absence of a result of acquaintance, a change of personal decision or the voluntary non-use of an available feature. This rule does not limit the rights provided for by legislation in the event of erroneous/double payment, non-provision of the service, material defects and other lawful grounds.

10.1. The fact that the User has a paid plan, a separate paid feature or other paid access does not release the User from undergoing the verification and moderation procedures provided for by the Platform or from complying with the Rules of Conduct and the safety requirements, nor does it exclude the possibility of complaints received in respect of the User being considered and of the measures of restriction or blocking of access provided for by the User Agreement being applied.

10.2. The Operator is entitled, irrespective of whether the User has a paid plan, to apply the safety and moderation measures provided for by the rules of the Platform, including the restriction of individual features, the temporary suspension of access or the blocking of the account, in the event of a breach by the User of the terms of use of the Platform, the safety requirements or the legislation of the Republic of Uzbekistan.

10.3. The application to the User of measures restricting individual features, temporarily suspending access or blocking the account does not in itself constitute an unconditional ground for a refund of the funds paid. The existence of grounds for a full or partial refund and its amount are determined taking into account the reason for applying the relevant measure, the scope of the service actually provided, the terms of the specific purchase, the Public Offer, the Refund Policy and the mandatory requirements of the legislation of the Republic of Uzbekistan.

10.4. Baxtlilar is entitled, at its discretion, to change the names of the plans, their price, the set of features, the quantitative and other limits, and other terms of the plans in respect of future purchases and subsequent periods of use of the Platform. The changes do not extend to the period or scope of access already paid for by the User, unless otherwise provided for by this Public Offer or the terms of the purchases.

10.5. The Operator is entitled, at its discretion, to change the technical architecture, configuration, interface, operating algorithms, methods of displaying and providing functionality, technical parameters, load distribution mechanisms, and the technical and operational restrictions of the Platform, including on the server side and without the need to update the client application.

Such changes may be made for the purposes of developing and improving the Platform, ensuring its stability and security, preventing abuse, carrying out technical works, optimising functionality or complying with the requirements of legislation. The said changes are not in themselves regarded as a change to the terms of the paid-for service, unless they lead to a material reduction of the scope of paid access expressly purchased by the User during the relevant paid-for period.

10.6. If a paid-for feature has been materially changed, has become unavailable or cannot be provided, the Public Offer, the Refund Policy and the mandatory requirements of legislation apply.

11.1. These Terms are an integral part of the legal regulation of the use of the Platform and apply together with the User Agreement, the Public Offer, the Privacy Policy, the Refund Policy, the applicable consents of the User, the Platform Rules, the Rules of Conduct, the terms of Digital Compliments and of gift, referral and other separate features, and other special terms relating to the service, plan or feature actually used by the User.

11.2. With regard to the purchase of a paid plan, a separate paid feature or other paid access, the Public Offer and the terms of the relevant purchase brought to the User’s attention before payment is made apply.

In the event of a discrepancy between the general provisions of the Platform’s documents and the special terms of a specific purchase in respect of its price, period, scope, set of features, limits and other directly agreed parameters, the terms of the specific purchase apply

11.3. The Public Offer and the Refund Policy apply to relations connected with the cancellation of a purchase, the refund of funds, the recalculation of the price, compensation for a period of unavailability and other consequences of the impossibility of providing, or the improper provision of, the paid-for service.

11.4. The User’s personal data are processed in accordance with the Privacy Policy, the applicable consents of the User and the legislation of the Republic of Uzbekistan on personal data.