Digital Compliments Terms

Baxtlilar · Edition in force from the date of official publication · Version 1.5 · English

BAXTLILAR · LEGAL DOCUMENTS

English

Version 1.5 · Enters into force on the date of its official publication on the Baxtlilar Platform.

Operator: “Bahtli bo‘laman” LLC. Current edition: baxtlilar.app and Telegram Mini App.

1.1. These Terms govern the use of Digital Compliments — digital gestures of attention available to Baxtlilar users within Chat after Mutual Interest.

1.2. A Digital Compliment is a voluntary digital gesture of attention and is not payment for a reply, continuation of communication, a photograph, contact details, a meeting or any other action of the recipient.

1.3. These Terms apply together with the User Agreement, the Public Offer, the Terms of Plans and Paid Features, the Refund Policy, the Rules of Conduct and the Platform Rules.

1.4. If a Digital Compliment is purchased separately for a fee, the terms of the specific purchase, the price and other material parameters must be shown to the user before payment.

3.1. Digital Compliments are provided for by the Baxtlilar MVP product model as a separate digital feature. Their purchase or sending is available to users only after the actual launch of the relevant functionality and the publication of the applicable terms.

3.2. A Digital Compliment may be sent only after Mutual Interest and only within an ongoing Active Connection / Chat.

3.3. A Digital Compliment is not used before Mutual Interest as a way to attract a person’s attention, circumvent that person’s Consent, obtain a reply or create a paid advantage before mutuality arises.

3.4. Physical gifts, delivery, gift certificates, a complex gift showcase and gift plans are not part of the current MVP and are not considered available until a separate launch and an update of the legal terms.

4.1. The prices stated are the approved MVP product price grid. The final price of a specific purchase must be shown to the user immediately before payment.

4.2. In the case of an international payment, the actual currency of the charge, the conversion rate and fees may depend on the bank or the payment provider.

4.3. For a VIP plan in effect, up to 10 free Digital Compliments in total per day are provided. The free limit includes all four types: “Warm Sign”, “Compliment”, “Special” and “Premium”. No more than one compliment may be sent to one recipient within 24 hours. Sending is permitted only after Mutual Interest in an active Chat. The daily limit is renewed at 00:00 Tashkent time (Asia/Tashkent); the unused balance is not carried over. Mass automated sending and circumvention of restrictions are prohibited. These terms apply after the actual launch of the feature and do not override Block, Report and other safety restrictions. For the other plans and promotions, the actual terms are shown in the interface before purchase or sending.

5.1. A Digital Compliment may be sent only to a user with whom Mutual Interest has already been created and an Active Connection is in effect.

5.2. Before a separate paid sending, the user must see the selected level, the price and a clear warning that a Digital Compliment does not create obligations for the recipient.

5.3. A Digital Compliment is displayed within the relevant Chat and does not create a separate channel of communication with the recipient.

5.4. The sender is not entitled to demand a reply, thanks, a photograph, contact details, a meeting, an explanation or continuation of communication in exchange for a Digital Compliment.

5.5. A Digital Compliment does not give the sender additional messages beyond the Chat rules in force and does not increase the limits of Active Connections, Interest or other product limits.

6.1. The recipient is not obliged to react to a Digital Compliment.

6.2. The recipient may hide or decline a Digital Compliment if the relevant action is provided for by the interface.

6.3. Hiding, declining or the absence of a reaction is not a breach of the Platform Rules and must not worsen Matching, profile visibility or the recipient’s access to Baxtlilar features.

6.4. The recipient may end the Active Connection, block the sender or submit a complaint regardless of the fact of the purchase or sending of a Digital Compliment.

6.5. Payment for a Digital Compliment does not create for the recipient a monetary debt, an obligation to compensate the cost or to provide a reciprocal action.

7.1. A Digital Compliment does not open Chat: Chat must already be available on the basis of Mutual Interest and an Active Connection.

7.2. A Digital Compliment does not reveal a hidden profile photo and does not change the selected Photo Privacy mode.

7.3. A Digital Compliment does not disclose a telephone number, Telegram, address, documents, PINFL, precise geolocation or other non-public data.

7.4. A Digital Compliment does not create a new Mutual Interest and does not override Block, Report, the ending of an acquaintance or other safety measures.

7.5. A Digital Compliment does not raise the Compatibility Score, does not improve the basic quality of Matching and must not be used as a paid way to buy priority over other people.

7.6. A Digital Compliment does not guarantee the continuation of Chat, a meeting, a relationship, an engagement or starting a family.

8.1. If a Digital Compliment is sold separately, the contract for the relevant purchase is concluded on the basis of the Baxtlilar Public Offer and the terms of the specific purchase.

8.2. Payment may be made through the external payment page of Click, Payme or another provider that is actually connected.

8.3. After confirmation of successful payment, the system must provide the possibility to send the paid Digital Compliment in the scenario provided for, or automatically complete the sending if precisely this procedure is clearly shown to the user before payment.

8.4. Baxtlilar may receive the amount, currency, date, external ID and status of the payment to the extent necessary for confirmation of the purchase, support and refund.

8.5. Full bank card data are not stored by Baxtlilar if they are processed by an external payment provider.

9.1. If funds have been debited but the Digital Compliment was not provided or sent because of a technical error, the user is entitled to contact support@baxtlilar.uz.

9.2. To locate the transaction, it is recommended to state the account, the date, the amount, the external payment ID or the receipt and to describe the problem briefly.

9.3. After a check, Baxtlilar may provide the feature again, restore the technically unperformed sending or arrange a full or partial refund in the cases provided for by the Public Offer, the Refund Policy and the legislation.

9.4. The absence of a reply from the recipient, the hiding or declining of a Digital Compliment, the ending of Chat or the absence of a further result of the acquaintance does not in itself mean that the digital feature was not provided.

9.5. If a Digital Compliment was actually delivered to Chat in accordance with the terms of the purchase, the recipient’s reaction is considered separately from the fact of the technical provision of the feature; the user’s mandatory rights to a refund provided for by law are preserved.

9.6. If a paid Digital Compliment has actually been delivered properly and the dispute is not connected with defects of the service or an erroneous payment, a voluntary refund of the cost on the ground of the absence of a reaction from the recipient is not provided for. Statutory exceptions and consumer remedies are preserved.

10.1. It is prohibited to use Digital Compliments for pressure, manipulation, blackmail, or demanding a reply, a photograph, contact details or a meeting.

10.2. It is prohibited to use Digital Compliments to circumvent Block, an ended Active Connection, account restrictions or other safety measures.

10.3. It is prohibited to link a Digital Compliment to a request for money, documents, bank details, tickets, visas, payment for travel or medical treatment, or other material assistance.

10.4. If the feature allows a choice of text or visual from the set provided, the content must correspond to the family-oriented, respectful and safe format of Baxtlilar.

10.5. A breach may lead to the hiding of the Digital Compliment, restriction of the relevant feature, the ending of the acquaintance, or temporary or permanent blocking of the account in accordance with the general rules of the Platform.

11.1. The recipient may complain about a Digital Compliment or the sender’s conduct through the available Report tools.

11.2. In the event of a complaint, Baxtlilar is entitled to review the Digital Compliment itself, the related Active Connection, limited context and other data to the extent necessary for its consideration.

11.3. The paid nature of a Digital Compliment does not prevent its hiding, its deletion or the application of safety measures to the sender.

11.4. A refund of funds where safety measures are applied is not decided automatically and is considered separately under the Public Offer, the Refund Policy and the legislation.

12.1. For the operation of Digital Compliments, Baxtlilar may process the identifiers of the sender and the recipient, the identifier of the Active Connection, the type of Digital Compliment, the date and time, the status of the transaction, the payment status and safety events.

12.2. These data are used for the provision of the feature, support, refunds, prevention of abuse, financial accounting and depersonalised product analytics.

12.3. A Digital Compliment does not give the right to transfer additional personal data of the recipient to the sender.

12.4. Data processing is carried out in accordance with the Privacy Policy and the relevant consents.

13.1. A gift Standard/PRO/VIP, the transfer of a paid plan to another user, physical gifts, delivery, gift certificates, address logistics and a complex gift showcase are not part of the MVP in effect.

13.2. This document must not be perceived as an offer to purchase the said Post-MVP features before their official launch.

13.3. Before the launch of gift plans, at least the following must be separately determined: the procedure for selecting the recipient, the need for the recipient’s acceptance, the moment of activation, the period, the price, the refund, the tax and payment model and protection against pressure/abuse.

13.4. Before the launch of physical gifts, the following must be separately determined: the recipient’s consent, the processing and transfer of the address, the delivery partner, the quality of the goods, refunds, the liability of the parties and the rules for the transfer of personal data.

13.5. The recipient’s address must not be automatically disclosed to the sender merely because of the purchase of a physical gift.

13.6. Information about gift plans and physical gifts may be published only as an announcement of future possibilities without payment buttons, if the special service has not yet been launched.

14.1. Baxtlilar may change the set of visuals, the names of Digital Compliments, the prices and the technical mechanics for future purchases.

14.2. New terms are not applied retroactively to an already completed purchase as regards the paid and actually acquired volume, unless otherwise required by the legislation.

14.3. Material changes to a paid feature are reflected in the Purchase Card, the Public Offer and/or these Terms depending on the nature of the change.

15.1. These Terms apply together with the User Agreement, the Public Offer, the Terms of Plans and Paid Features, the Refund Policy, the Privacy Policy, the Rules of Conduct and the Platform Rules.

15.2. In matters of payment and the conclusion of a paid transaction, the Public Offer and the terms of the specific purchase apply.

15.3. In matters of refund, the Refund Policy applies.

15.4. In matters of conduct, Block, Report and safety measures, the User Agreement and the Rules of Conduct apply.